Quality and service charters presented by the SPTO
The aspects related to quality in the public administration in general, and to industrial property in particular, are playing a fundamental role in relation to the new challenges posed by society.
The Spanish Patent and Trademark Office has purposely undertaken this challenge as an opportunity for improvement which will gradually become noticeable to users of the system.
The first step was the approval of a resolution from the Directorate General approving the quality policy of the SPTO, and whose text can be found on this microsite. [See: "More information"]
A second milestone has been obtaining the AENOR certificate which certifies that our quality management system for PCT services complies with the ISO9001:2000 standard. [See: "More information"]
The SPTO-Quality website is a third milestone which enables an active link to be established between our users and the Office, creating a direct, fast communication channel which allows the necessary feedback, as well as a complete dissemination of the activities that the SPTO has carried out and will perform within the scope of improving its services.
