Mission, vision and values


MISSION

The Spanish Patent and Trademark Office (SPTO) promotes the innovation, economic development and progress of society by granting Industrial Property titles and disseminating Technological Information, in a professional, efficient and reliable manner.

VISION

To be a leading office, internationally recognised for its good practices and with a clear aim to continually seek excellence through the technological modernisation and optimisation of processes that result in the satisfaction of all interested parties.

To become a key and indispensable factor in the economic development and progress of society, by protecting and disseminating Industrial Property.

VALUES:

  • Professionalism: we carry out our activity with professionalism through highly qualified personnel who perform their roles efficiently, with honesty, fairness and confidentiality.
  • Transparency: we are committed to maximum transparency, publishing information relating to the management of our resources and actions, as well as providing information required by all citizens.
  • Service Vocation: our essence as a Public Administration is embodied in our clear vocation to serve, where courtesy, empathy and a focus on customer satisfaction are a reflection of our commitment to citizens.
  • Cooperation: we operate by seeking maximum cooperation with all the actors involved in Industrial Property and with the rest of our stakeholders, establishing relations of trust and mutual collaboration.
  • Quality: the SPTO has a long-standing commitment to Quality in all its areas and actions, promoting innovative actions focused on excellence in its management processes.