Thanks to the Integrated Quality Management and Surveillance System, at the SPTO, we are committed to applying a policy of continuous improvement; this results in even better products and services, particularly in the field of information technology.
The SPTO is certified under ISO 9001:2015 and UNE 166006:2018standards in the production of the following technological information products:
The services charters are the documents through which the SPTO informs citizens about the services it has been entrusted with, the rights they have in relation to those services and the commitment to ensuring the highest quality in their provision.
In relation to technological information services and products, we currently have in place a services charter that includes patent technological reports, custom technological surveillance reports and retrospective searches. We publish monthly monitoring of the quality commitments defined in it:
It is important for the SPTO to meet the needs and expectations of users and to detect possible areas for improvement of services,
In relation to the technological information service, we carry out regular satisfaction surveys on the services offered and we draw up reports with the results obtained, which can be consulted below.